With the check-in app, you primarily reduce queues at the check-in counter while keeping an overview of the number of your guests. Participants are checked in and out by scanning a digital or printed QR code ticket. The person is automatically synchronised via the system without the need for long searches in printed lists and dozens of stacks of paper. This also allows you to present yourself and your event in a more sustainable way.
In this article, you will find various tutorial videos and instructions about the settings of the check-in app.
1. What do you need?
To use the check-in app, you need at least an iPhone or iPad with iOS version 17 or higher. To use the content management system, you can use a PC or laptop.
2. Downloading the app
You can only find the check-in app in the App Store via this link
The app is not public and cannot be found using the manual search function.
3. Set-up in content management system (CMS)
Open your event in the Check-in app area and first choose the data source in settings under convention setup. Depending on your usecase, you can choose between the Mobile Event App (MEA) or Registr.
In the Access section, select one or more front-end profiles. The check-in app requires a login.
If you still need to create a profile, you can find the following instruction here.
These first steps in the CMS are shown again in this tutorial video. Please setup automatic subtitles in the YouTube settings.
4. Usecase of the check-in app
After the first start of the check-in app, you will be asked for a code to find your event area. You will receive this code from your project manager. This code always remains the same.
You can then log in with the previously activated profiles and load the event data.
There are two options for check-in:
- Self-check-in mode, when participants accredit themselves independently
- Check-in by staff via the tile "overview of registered persons"
The use of the check-in app is shown again in this tutorial video. Please setup automatic subtitles in the YouTube settings.
5. Evaluation view in CMS
Keep track of which participants are expected, checked-in or checked-out in the CMS during or after your event. Under settings and Check-in / Check-outs, you can select the event day/s and see a complete list of alle participants with various filter options, which you can also export.
Please note:
- The devices used do not need to have a permanent Wi-Fi connection. If the connection is lost, check-in is still possible and the checked-in persons receive the status ‘In progress’ on the device. Once the connection is restored, this data is automatically set to ‘checked in’. All data with the status ‘in progress’ are only saved locally on the respective device. Before closing the check-in station(s), you should therefore check that no more data appears under ‘in progress’.